CONTACT INFORMATION

 

We value your experience with Novus Edge and are here to assist you with any questions regarding our desktop organizational solutions, your recent orders, or general inquiries.

Please feel free to reach out to our customer support team through any of the channels below.

Store Details:

• Trade Name: Novus Edge

• Legal Business Name: Novus Edge LLC

• Business Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States

Customer Support:

• Email: support@novusedge.store

• Response Time: We strive to respond to all email inquiries within 24 to 48 business hours. For a faster resolution, please include your Order Number in the subject line if your inquiry is related to an existing purchase.

Business Hours:

• Monday - Friday: 9:00 AM – 5:00 PM (EST)

• Saturday - Sunday: Closed

• (Note: Orders placed outside of business hours or on federal holidays will begin processing on the next available business day.)

Product & Assembly Inquiries: If you have specific questions regarding the dimensions, acrylic care, or interlocking mechanisms of our modular storage boxes, please provide as much detail as possible in your email so our product specialists can assist you accurately.

Returns & Exchanges: To initiate a return or report a damaged item, please review our [Return & Refund Policy] before contacting us, and ensure you have clear photos of your item ready if reporting a defect.